sly_karma
Crew Member
I thought that was the way to go in my early years too. Transparency, fixed mgmt uncouples you from budget and scope changes, etc. Until I realised I was barely covering overheads let alone clearing a profit.Personally I'm a small contractor. I have three guys. All ticketed. Because of our lack of man power things go pretty slow. But our workmanship is the best I've seen. Bigger companies are usually faster but often have lots of low skill guys or guys that don't care because they're far from the top. I charge a set charge for management. That way the customer doesn't pay for an extra percentage as the project soars over budget. And I like it because it's way less paperwork and the clients like sourcing out some of there own items and feeling involved.
My golden rule now is "don't install anything you didn't supply," and that extends to my trades as well. We provide warranty on those installations, and the margin on supply is needed to provide a pool of funds to use when warranty work is required. There is generally no additional cost to homeowner due to supplier trade discounts, and control of delivery of materials and fixtures remains with me (as much as anyone has control of the wacky supply chain world).
I've learnt the hard way to say a polite but firm No to homeowners wishing to do some of the work themselves or providing a certain trade due to family or friend connections. I control all of it or I'm out. My own trades meet my schedule requests, other may or may not. Their quality is unknown and I end up spending a lot more management time there. Homeowners offering to clean up the site each day is about as far as I'll allow. Back in Australia, the builder fences and locks the site, owners have to request a visit as access to the site legally belongs to the builder until occupancy is granted.