Overcharges from a quote

[bones]

I like to have my boat shrink wrapped for winter. This year I left it on the coast and asked for a quote from the local marina to have it picked up/dropped off and wrapped. The quote was good and asked them to proceed. Couple weeks later I received my credit card statement and noticed the charge was $100 higher than quoted (30%). I never received a phone call or email to explain why or should we proceed.
Is this normal? Am I to expect this everytime I get work done, an overcharge? What was the point of the quote?
I don't get it, I own a small business and produce 2-20 quotes a week, if I miss something its on me not the customer.
Is this right or should one make a fuss over it?

 

[scott craven]

I would call them and tell them they overcharged you. ask them to credit you back the difference.
If they refuse, let them know they won't get your business next year.

 

[Franko Manini]

I would call them and tell them they overcharged you. ask them to credit you back the difference.
If they refuse, let them know they won't get your business next year.

Screw that... if they refuse, call your credit card company and inform them that you received an unauthorized charge on your account. Good luck to the vendor when they try to produce your signature or proof of PIN input.

 

[Rum Buddies]

sh*t way to do business IMO. If the job is going to go over they need to call you to authorize charging your card for more then the agreed upon price and give you the right to refuse.

I would call them first and give them a chance to explain themselves/correct the issue, it could just be an honest mistake. If they are pricks about it you can always call Visa and they will remove the charge for you, it's very easy to file a chargeback as a customer -- very hard to fight one as a merchant.

 

[ChoveyRoller]

This happens at to me all the time at the business I run.<o></o>
Rule #1 Always get the quote in writing.
Step one - Get a copy of the final invoice.<o></o>
Step two - I email them with the original quote and final invoice together and politely ask them to adjust and refund ( or credit if it’s one of my regular contractors ). Most good businesses will take the opportunity to make things right. When they have the two documents in their hands, they don't have much of an argument. Quoting a boat wrap job is pretty basic.<o></o>
This usually works; if not then follow Cravens advice. At this point I let them know that I like to support local business and I’d prefer to keep doing business with them in the future once this issue is resolved.<o></o>