cohochinook
Well-Known Member
Some great work by the Field Supervisor Eric Jean of our Squamish DFO office to get Navionics to update the Sponge Reef Marine Refuge areas. Please see below and how to download an update. I am also happy to report that patrols are still taking place by the Squamish office during this Covid-19 crisis.
Good Morning,
I have been in contact with Navionics over the last couple of months attempting to have their cartography department update their maps to include the Sponge Reef Marine Refuges implemented last April. I received confirmation this morning that they have now been made available through a downloadable update. This was found to be an issue for stakeholders exclusively utilizing these maps for reference when fishing.
Please share with your internal and external networks as you see fit.
Best,
Eric Jean
Fishery Officer | Agent des Pêches
Field Supervisor | Superviseur de Terrain
Fraser Coastal Detachment | Détachement Fraser Coastal
Squamish Field Unit | Bureau local de Squamish
From: Navionics Help [mailto:help@navionics.com]
Sent: April-02-20 7:30 AM
To: Jean, Eric
Subject: RE: Glass Sponge Reef Marine: - Case #00543690
Dear Eric Jean,
Thank you for reporting your concerns to our Cartography Department. Navionics appreciates your input and I am pleased to inform you that an update has been released. The updated data is currently available through our Freshest Data download which is accessed on the Navionics Webstore. For instructions on completing an update to your Navionics plotter card, please see our help article on ‘Activating your Navionics Plotter Card for Chart Downloads/Updates’. Please do not hesitate to contact us if you have any questions.
Best regards,
Jennifer P
PRODUCT SUPPORT SPECIALIST
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing from Navionics s.r.l. a socio unico.
CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
From: help@navionics.com
Sent: 1/30/2020 3:59 PM
Subject: RE: Glass Sponge Reef Marine: - Case #00543690
Dear Eric Jean,
Thank you for the inquiry. We are currently trying to gather additional sources and information for the area but do not yet have a time-frame. I'm sorry. I have your case still on file and will certainly contact you when we have more information. Please do not hesitate to ask if you have any additional questions.
Best regards,
Jennifer P
PRODUCT SUPPORT SPECIALIST
help@navionics.com
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing from Navionics s.r.l. a socio unico. CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
Sent: 1/29/2020 11:19 AM
To: help@navionics.com
Subject: RE: Glass Sponge Reef Marine: - Case #00543690
Hello,
I am reaching out to see if there is any further update to the below.
Best,
Eric Jean
Fishery Officer | Agent des Pêches
Field Supervisor | Superviseur de Terrain
Fraser Coastal Detachment | Détachement Fraser Coastal
Squamish Field Unit | Bureau local de Squamish
------------------------------
From: Navionics Help [mailto:help@navionics.com]
Sent: January-09-20 1:12 PM
To: Jean, Eric
Subject: Glass Sponge Reef Marine: - Case #00543690
Dear Eric Jean,
Our Cartography Department has investigated your report and concluded that the update of your desired area is taking longer than expected. Currently, we cannot guarantee a precise date when an update will be available. We will make it our priority to keep you posted when we have additional information. We apologize for any inconvenience this may cause. Please do not hesitate to contact us if you have any questions.
Best regards,
Jennifer P
CUSTOMER SERVICE
________________________________
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing<https://www.navionics.com/legal/privacy-policy-notice> from Navionics s.r.l. a socio unico.
CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
From: help@navionics.com
Sent: 12/19/2019 2:55 PM
Subject: Case #00543690
Hello Eric,
We appreciate the time you have taken to report your concerns and apologize for any inconvenience. Your report has been forwarded to our Cartography Department for immediate investigation. We will be in contact with you once the investigation is completed.
If you find you have any additional details you would like to bring to our attention, please reply directly to this email and it will be attached to this open support ticket.
Best regards,
Jennifer CUSTOMER SERVICE
help@navionics.com
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing from Navionics s.r.l. a socio unico. CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
To: help@navionics.com
Subject: RE: Case #00543690
Hello Jennifer,
Please follow the link below and scroll down to the Glass Sponge Reef Marine Refuges - Howe Sound for the closures I'm looking to see on my navionics charts.
https://www.dfo-mpo.gc.ca/oceans/ceccsr-cerceef/closures-fermetures-eng.html
Thanks for your help.
Best,
Eric Jean
Fishery Officer | Agent des Pêches
Field Supervisor | Superviseur de Terrain
Fraser Coastal Detachment | Détachement Fraser Coastal
Squamish Field Unit | Bureau local de Squamish
-
Good Morning,
I have been in contact with Navionics over the last couple of months attempting to have their cartography department update their maps to include the Sponge Reef Marine Refuges implemented last April. I received confirmation this morning that they have now been made available through a downloadable update. This was found to be an issue for stakeholders exclusively utilizing these maps for reference when fishing.
Please share with your internal and external networks as you see fit.
Best,
Eric Jean
Fishery Officer | Agent des Pêches
Field Supervisor | Superviseur de Terrain
Fraser Coastal Detachment | Détachement Fraser Coastal
Squamish Field Unit | Bureau local de Squamish
From: Navionics Help [mailto:help@navionics.com]
Sent: April-02-20 7:30 AM
To: Jean, Eric
Subject: RE: Glass Sponge Reef Marine: - Case #00543690
Dear Eric Jean,
Thank you for reporting your concerns to our Cartography Department. Navionics appreciates your input and I am pleased to inform you that an update has been released. The updated data is currently available through our Freshest Data download which is accessed on the Navionics Webstore. For instructions on completing an update to your Navionics plotter card, please see our help article on ‘Activating your Navionics Plotter Card for Chart Downloads/Updates’. Please do not hesitate to contact us if you have any questions.
Best regards,
Jennifer P
PRODUCT SUPPORT SPECIALIST
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing from Navionics s.r.l. a socio unico.
CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
From: help@navionics.com
Sent: 1/30/2020 3:59 PM
Subject: RE: Glass Sponge Reef Marine: - Case #00543690
Dear Eric Jean,
Thank you for the inquiry. We are currently trying to gather additional sources and information for the area but do not yet have a time-frame. I'm sorry. I have your case still on file and will certainly contact you when we have more information. Please do not hesitate to ask if you have any additional questions.
Best regards,
Jennifer P
PRODUCT SUPPORT SPECIALIST
help@navionics.com
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing from Navionics s.r.l. a socio unico. CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
Sent: 1/29/2020 11:19 AM
To: help@navionics.com
Subject: RE: Glass Sponge Reef Marine: - Case #00543690
Hello,
I am reaching out to see if there is any further update to the below.
Best,
Eric Jean
Fishery Officer | Agent des Pêches
Field Supervisor | Superviseur de Terrain
Fraser Coastal Detachment | Détachement Fraser Coastal
Squamish Field Unit | Bureau local de Squamish
------------------------------
From: Navionics Help [mailto:help@navionics.com]
Sent: January-09-20 1:12 PM
To: Jean, Eric
Subject: Glass Sponge Reef Marine: - Case #00543690
Dear Eric Jean,
Our Cartography Department has investigated your report and concluded that the update of your desired area is taking longer than expected. Currently, we cannot guarantee a precise date when an update will be available. We will make it our priority to keep you posted when we have additional information. We apologize for any inconvenience this may cause. Please do not hesitate to contact us if you have any questions.
Best regards,
Jennifer P
CUSTOMER SERVICE
________________________________
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing<https://www.navionics.com/legal/privacy-policy-notice> from Navionics s.r.l. a socio unico.
CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
From: help@navionics.com
Sent: 12/19/2019 2:55 PM
Subject: Case #00543690
Hello Eric,
We appreciate the time you have taken to report your concerns and apologize for any inconvenience. Your report has been forwarded to our Cartography Department for immediate investigation. We will be in contact with you once the investigation is completed.
If you find you have any additional details you would like to bring to our attention, please reply directly to this email and it will be attached to this open support ticket.
Best regards,
Jennifer CUSTOMER SERVICE
help@navionics.com
Navionics is processing your personal data to answer to your questions and fulfill your requests. Please read the new notice on personal data processing from Navionics s.r.l. a socio unico. CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be Navionics confidential and/or Navionics legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
------------------------------
To: help@navionics.com
Subject: RE: Case #00543690
Hello Jennifer,
Please follow the link below and scroll down to the Glass Sponge Reef Marine Refuges - Howe Sound for the closures I'm looking to see on my navionics charts.
https://www.dfo-mpo.gc.ca/oceans/ceccsr-cerceef/closures-fermetures-eng.html
Thanks for your help.
Best,
Eric Jean
Fishery Officer | Agent des Pêches
Field Supervisor | Superviseur de Terrain
Fraser Coastal Detachment | Détachement Fraser Coastal
Squamish Field Unit | Bureau local de Squamish
-
