Odd really odd but ..

[sir-vivor]

Well I figured on Saturday , I might just need a new 200 HP engine.
Since I live in Richmond, I would give the local Yamaha dealership a look.
As I walked threw his gates, there it was A Yamaha 200 HP , x long , just what I needed.
I talked to the Sales Mgr and agreed on a price. I said I would need it ASAP as I am going to
Bamfield end of next week. He agreed to call me Monday.
Well no call Monday and no call yet (even if they couldn't get it on , I would have thought they would at least call me)
I find this very odd and unprofessional and infact very RUDE , especially when. I was about to spent 28K.

WELL, I guess its time to find someone else and now I am seriously looking at an E-Tec maybe this dealership will treat me like a customer and return my calls.

I hope this Richmond Yamaha Dealer reads this thread YOU LOST THE DEAL BUD @

 

[pescador]

Ya, I'm guessing this dealer is on a river in Richomond right? I had a similar experience with them in May. Take your business elsewhere. They don't give a sh*t about you or any other customer. Go to the Island. The guys in Victoria at SG Power are the best. Talk to Bernie there. They sell Yam, Suz and I think Honda. I have had the same experience from other Yam dealers in the LM. They all seem to be too busy to sell, service or help. I've had people tell me to cool my jets, its the peak of their season. I don't care, a bad attitude is a bad attitude. Be nice to me and at least try.

 

[sir-vivor]

Yup,
All I expect is some consideration and a 3 min call.
I am going to try my second choice and if no luck I will see Bernie , I know of him and I know he respects his customers.

Clint

 

[casper5280]

I think that when you are spending that kind of cash that they would talk to you forever. Take your business elsewhere. I bought a kicker from the boat show in Vancouver last year from SG Power and the guy was on the phone the following Monday to book me in for install, had it all done by the Friday ready for the weekend. Phoned me the following week to make sure all was well and to thank me for dealing with them and if there was any problems to give them a call. That is good service.

 

[Enniberg]

Clint,

go a day early and you could probably get a Yami mounted at Port Boathouse in Port Alberni, on your way to Bamfield - or get a Suzuki mounted right in Bamfield

Can't believe how costly those big outboards are!

johan

 

[trendsetter]

I know the dealer you speak of and had a similar situation last year. Went in to inquire about a used 75hp yamaha, spoke with a sales guy and gave him my details to contact me when he had a motor in the following week. Never heard from him again.

Give Murray at Lordship Marine a shot. They have ETECs and have always been great as far as customer service goes. You can get a helluva a motor for 28k.

 

[Gunsmith]

I bought my 250 E-tecs from Murray at Lordship and can say nothing but good about his service. His support and prices on parts and oil are hard to beat and he ships promptly.

I know the dealer you speak of and had a similar situation last year. Went in to inquire about a used 75hp yamaha, spoke with a sales guy and gave him my details to contact me when he had a motor in the following week. Never heard from him again.

Give Murray at Lordship Marine a shot. They have ETECs and have always been great as far as customer service goes. You can get a helluva a motor for 28k.

 

[sir-vivor]

Thanks , for that comments , I thought maybe I was maybe loosing it and WAS TO OLD SCHOOL but man I was in banking for 25 years and I never ever ever seen anything like, with any client I dealt with and equally I gave the best service possible, even meeting them after, before hours and even on week ends , geeees we didnt even have cell phones then and sitll got back to our clients.

What has happened out there ??? you would have thought with technology now, things would be better !!!

I took your advise guys and dealing with Murrays crew for a patch on the old engine (hopefully) if not he doesnt know yet but with the excellent next day , come on in , we'll make time .........attitude , I want his way of doing business and the guy on the water can ....... (not going to go there) !

 

[scott craven]

Its all about training your employees to value the customer and treat them fairly.
This is the root of all business, because without the customer there is no business

 

[BigHog]

Its all about training your employees to value the customer and treat them fairly.
This is the root of all business, because without the customer there is no business

The problem with this "Richmond dealership" is that you aren't dealing with employees. You are dealing with the owners! I bought my 9.9 HT NOT from them.

 

[Finished Business]

Clint,
get a Suzuki mounted right in Bamfield

johan

Agree! the Lovely Rose @ Breakers marine will do her best to hook you up!

 

[demco99]

I've always had great service from Brant Marine in Delta..

 

[Dogbreath]

A friend of mine happened to stop by yesterday and was talking about the same kind of poor attitude/service-sad.

 

[Sculpin]

Sounds like this dealer has forgotten the big 10.

[SIZE=+3]Ten Commandments of Good Business
[/SIZE] [SIZE=+1]A CUSTOMER is the most important person in ANY business;[/SIZE]
[SIZE=+1]A CUSTOMER is not dependent on us-- we are dependent on him;[/SIZE]
[SIZE=+1]A CUSTOMER is not an interruption of our work-- he is the purpose of it;[/SIZE]
[SIZE=+1]A CUSTOMER does us a favor when he calls-- we are not doing him a favor by serving him;[/SIZE]
[SIZE=+1]A CUSTOMER is part of our business-- not an outsider;[/SIZE]
[SIZE=+1]A CUSTOMER is not a cold statistic-- he is a flesh-and-blood human being with feelings and emotions like our own;[/SIZE]
[SIZE=+1]A CUSTOMER is not someone to argue or match wits with;[/SIZE]
[SIZE=+1]A CUSTOMER is a person who brings us his wants-- it is our job to fill those wants;[/SIZE]
[SIZE=+1]A CUSTOMER is deserving of the most courteous and attentive treatment we can give him;[/SIZE]
[SIZE=+1]A CUSTOMER is the life-blood of THIS and every other business.

[/SIZE]

 

[Kildonan]

I love this and am going to pin it up where I work.

Sounds like this dealer has forgotten the big 10.

[SIZE=+3]Ten Commandments of Good Business
[/SIZE] [SIZE=+1]A CUSTOMER is the most important person in ANY business;[/SIZE]
[SIZE=+1]A CUSTOMER is not dependent on us-- we are dependent on him;[/SIZE]
[SIZE=+1]A CUSTOMER is not an interruption of our work-- he is the purpose of it;[/SIZE]
[SIZE=+1]A CUSTOMER does us a favor when he calls-- we are not doing him a favor by serving him;[/SIZE]
[SIZE=+1]A CUSTOMER is part of our business-- not an outsider;[/SIZE]
[SIZE=+1]A CUSTOMER is not a cold statistic-- he is a flesh-and-blood human being with feelings and emotions like our own;[/SIZE]
[SIZE=+1]A CUSTOMER is not someone to argue or match wits with;[/SIZE]
[SIZE=+1]A CUSTOMER is a person who brings us his wants-- it is our job to fill those wants;[/SIZE]
[SIZE=+1]A CUSTOMER is deserving of the most courteous and attentive treatment we can give him;[/SIZE]
[SIZE=+1]A CUSTOMER is the life-blood of THIS and every other business.

[/SIZE]

 

[Hookin'up]

Hey Clint same sort of thing happened to me today at "the said dealer" in Richmond.
I wasnt looking for a new motor but was in need of a prop gaurd for my kicker, I was going by them and thats where my boat originally came from
so I stopped, went in and seen a couple laying on the shelf but they were labelled yamaha 9.9-15 they looked to be pretty universal so I asked
the parts guy if they would fit a 9.9 merc, then he gets all attitudy and says " I dont know, we are not a merc dealer, you should go to bridgeview and buy one"
I'm like WTF? says merc on the sign out front, he says well then buy one if you want I dont care, I'm like NOPE i'm not buying any thing from you or your attitude ever again! turned around and walked down and out! he never said a word. pissed me right off,
I have seen this same type of don't care attitude at a few marine stores now, Me coming from a Toyota service background years back where we were graded and judged monthly on our customer service skills would not have had a job for very long, all warranty repair customers are mailed a survey from Toyota canada to see how their service was and if the dealer doesnt score near 100% there are repercussions to be had by the dealer and they are hauled up on the mat so to speak. certain incentives can be lost untill your CSI rating comes back up,
but today "the said dealer" lost my business I dont need crap service and attitudes like that.

 

[lorneparker1]

Agree! the Lovely Rose @ Breakers marine will do her best to hook you up!

I have never heard Clay referred to as Lovely Rose, but i will make sure i call him that next time i see him!!

Lorne

 

[Hookin'up]

I don't like poor customer service like the rest of us but I also don't like slamming companies by name on public forums as it is unprofessional. The OP presented it in a quiet sort of way but the last post let the cat out of the bag so to speak and was uncalled for IMO.

Sculps I edited the name out so as not to upset anyone,
but let me ask you this,
how else do we let others know which dealer has Sh!tty service? and should they not be held publically accountable for their actions and attitude?
or should we not say anything and just let others find out for themselves, personally I think I would like to know,
wasnt trying to offend any members here.

 

[sir-vivor]

Thanks for all the support and interesting comments.

The yami dealer called me and LEFT A MESSAGE, saying he "was sorry for not getting back and its been hectic and would not be able to put the engine on my boat this week" ... and thats it he hung up .....

I think (and I speak with experience and knowledge) this Sales Manager , needs to take some professional selling skills seminars and I would bet you , oh lets say a 200HP yami that his sales would increase !

Any way I have met Murray at Lordship and my mind is made up to deal with him on a new Etec 200HP EO for 8K less, yes folks 8K less !

Clint
I wonder if the Yami dealership just left a message on my cell phone because he read this thread , O well !

 

[sir-vivor]

sculps i edited the name out so as not to upset anyone,
but let me ask you this,
how else do we let others know which dealer has sh!tty service? And should they not be held publically accountable for their actions and attitude?
Or should we not say anything and just let others find out for themselves, personally i think i would like to know,
wasnt trying to offend any members here.

I agree ...... If they are great to deal with like murray at lordship , let everyone you know , know about them and well if there is someone (wink wink) who we feel should be, lets say held more accountable ... Then why shouldnt they be known by name ?? ..... Well for legal reasons we have to protect ourselves and all we can do I guess is to do our part to get the lordships / murray of the world names out there more.

There are plenty more good ones out there , just don't know them, so speak up if you know one so we all can support them and give them our buisness, eventually the "less accountable dealerships" will fall to the way side or they will have to GET IT !

Just my 2 or 2 1/2 cents worth