New Trailer!

[baddogg]

My son stores is RV trailer at my place. He bought a new one a couple of years ago from Big Boys Toys. He towed it to my place and it sat for a week before he was going to head to the Interior with his family for 2 weeks. I was home when he was hooking up and I noticed the exact same issue. He had a 2 inch ball and needed a 2 5/16. I had one in my shop and lent it to him. Guess I should say gave it to him as he still has it.

Pretty sure that trip would have been a disaster had we not caught it. I think the sellers should take more time on safety once the deal has been done.

 

[Bryan Allen]

Lol... One minute is his responsibility.. the next Sherwood owes him?? Which one is it??

Never heard of "The customer is always right ? " Example..... I have had issues with the guides on my Tuff trailer and the lights. The lights have a life time warrantee . They have replaced them twice... So they replaced them no cost to me other than my gas bill. Thank you.... But I also bought a pair of loading guides. In less then a year, the weld cracked holding the two parts of the guide . No biggies, I went to a local welding shop and got it reinforced. However, a while later the lights needed replacing... off I go again to CR. Now the guides were not part of the trailer warrantee but I thought the service manager should know about the poor welding. "Leave it with me " 10 days later I got a call from the dealer. "Come and get your new upgraded guides !" He had called the manufacturer ---told them about the welding problems. They sent up a new pair free because a few other sets had failed...... And that is why it is smart to ask politely . The dealer knows I appreciate his help and will not hesitate to recommend them.