Switching from Shaw/Rogers to Telus in Mill Bay

[fish brain]

Telus recently installed their fiber optic cables in my area. They seem to be offering cheaper plans with faster speeds.
We don't have access to other services like Oxio.
Has anyone made the switch from Rogers? How is working for you?

 

[scott craven]

Telus will offer you an attractive rate for 6 month's and then bump the price back up.
The only way to win the game is to switch back and forth which is a pain in the azz.

 

[Yyjdennis]

We've been on Telus fibre for 8 years now. I think N. Saanich was one of the first communities on the Island to get it. We haven't had any problems.

 

[Hardy Guy]

We have had teluls fiber optic for years. Just complain to customer retention everytime rates to up and they will cut a deal. A pain but worth it.

 

[islandboy]

We have had teluls fiber optic for years. Just complain to customer retention everytime rates to up and they will cut a deal. A pain but worth it.

Ditto. Be wary of bargains that they try to sell. Remind them you're willing to leave.

 

[Alex_c]

I’ve only had bad experiences with Telus, and their 1 gigabit fibre is useless on most devices since their WiFi speeds are usually capped to about 440 Mbps - 800 Mbps, unless they have WiFi 6 or newer chips, which most don’t.

That being said, Telus fibre speeds tanked a few months after I got it, down to under 100 Mbps down and 10 up, which is terrible, and definitely not worth $100/mo. So even if your devices are hard wired via ethernet cable or have the latest gen WiFi chips, and are capable of 1 Gbps speeds, there’s no guarantee you’ll even get those speeds if Telus has overloaded a node with connections. Overall I think it’s location dependent, but it seemed like a borderline scam to me.

Telus also will jack up the price on a whim, and charge you extra fees, so you gotta keep an eye on your bill. Never really had that problem with Rogers/Shaw.

 

[onefish]

Never really had that problem with Rogers/Shaw.

You must have some dirt on the Rodgers CEO as mine went up, quite regularly. Just finished jumping back to Telus. They are both unscrupulous bandits, with lousy offshore customer service, if you can get by the AI screener. Get the best 2 year deal you can then go through the bs to renew once they jump your rates by 40%.
The new wireless devices are nice for setting up stuff anywhere in the house.

 

[Alex_c]

You must have some dirt on the Rodgers CEO as mine went up, quite regularly. Just finished jumping back to Telus. They are both unscrupulous bandits, with lousy offshore customer service, if you can get by the AI screener. Get the best 2 year deal you can then go through the bs to renew once they jump your rates by 40%.
The new wireless devices are nice for setting up stuff anywhere in the house.

I do send him and his family a severed horse’s head every Christmas, so maybe that helps.